Contact
Get in touch
Account and billing questions go here. Bugs and feature ideas belong on GitHub. We usually reply within 1–2 business days.
This form
Use it for account, billing, and household questions, plus anything the guides do not cover.
- Account, billing, or household access
- Dashboard setup, history, freeze/flood alerts, or CSV export
- Android / Play listing questions or a launch-note request
- Ingest or probe questions after checking the guides
GitHub issues
Bugs, firmware patches, and feature ideas belong in GitHub issues so other builders can follow along. Prefer not to use a web form? That is the best public path.
Before you write
Many answers are already in the guides hub, about library, probe demo, and Arduino sketches. Useful details for a reply: board, sensors, expected vs observed readings, and any feed URLs.
Frequently asked questions
What should I ask about before contacting support?
Probe wiring, ingest payloads, freeze and leak alerts, and dashboard setup are covered in the guides hub and all articles library. Use this form for account, billing, Android launch notes, or questions the docs do not answer.
Should I use the form or GitHub?
Account, billing, and household questions belong on this form. Bugs, firmware patches, and feature ideas belong in GitHub issues so other builders can follow along.
How soon will I get a reply?
We usually reply within 1–2 business days. The form is protected by Cloudflare Turnstile; we do not publish a support inbox so that mailbox stays off spam lists.